This policy covers what your school pays SleekJunior for the platform. It does not cover fees a school charges its own parents — those are set, invoiced and refunded by the school.

1. Trial first

Schools start on a trial so you can put real classes, real attendance and real invoices through the platform before paying for it. Nothing is charged during a trial, and a trial that is not converted simply ends.

2. How billing works

• Subscriptions are billed per School Group, in advance, for the period shown on your plan.
• The plan sets how many active Branches you may run at once.
• Enterprise arrangements are agreed in writing, and those terms take precedence over this page where they differ.

3. Refund window

If your school pays for a period and decides within 14 days that the platform is not right for you, contact us and we will refund that period in full.

After 14 days, a paid period is not refundable, but you can cancel at any time to stop the next one — see section 6.

4. Upgrading

Upgrade whenever you need more branches. The new plan applies immediately, and any branches that were locked under your previous limit are reactivated automatically — oldest lock first — with their records intact.

5. Downgrading

You may move to a smaller plan at any time. Two things are worth being explicit about:

• Nothing is deleted. If you have more active branches than the new plan allows, the excess are locked rather than removed. A locked branch stops taking day-to-day activity but keeps every student, invoice and attendance record, and still appears in reports.
• A downgrade is not refunded mid-period. The lower price applies from your next billing period; we do not refund the difference for the period already paid.

6. Cancelling

Tell us before your period ends and your subscription will not renew. You keep access until the end of the period you have paid for. Cancelling part-way through a period does not trigger a refund of that period, subject to section 3.

After a subscription ends we keep your data available for export for 30 days — see the Privacy Policy.

7. Late or failed payments

If a payment fails, the subscription is marked past due and we will contact you. If it stays unpaid after that, the School Group may be suspended: the Portal shows a notice instead of the application, and your data is retained untouched. Settling the invoice restores access.

8. When we will refund outside this policy

We will refund, on a case-by-case basis, where:

• you were charged in error, or charged twice for the same period;
• a sustained fault on our side made the platform unusable for a material part of a period;
• we materially reduce what your plan provides during a period you have already paid for.

9. How to request a refund

Email billing@sleekjunior.com with your school name and what you paid for. We aim to respond within five working days. Approved refunds are returned to the original payment method in RM; how quickly it appears depends on your bank or card issuer.

10. Your statutory rights

Nothing in this policy removes rights your school has under the laws of Malaysia that cannot be excluded by agreement.

11. Contact

Billing questions: billing@sleekjunior.com. General terms are in the Terms of Service.